Returns & Refunds

We want you to feel confident trying Rootex. Eligible Rootex purchases are covered by our 90-Day Money-Back Guarantee.

90-Day Money-Back Guarantee

If you’re not satisfied with your purchase, contact us within 90 days of delivery and include your order number. Opened products are included under the guarantee.

How to request a refund

Contact our support team through the Contact Us page and provide your order number along with the reason for your request. We may ask for reasonable information needed to locate your order and review the request. We’ll then provide the appropriate next steps.

Damaged, incorrect or missing items

If your order arrives damaged, you receive the wrong item, or part of your order is missing, please contact us as soon as possible with your order number and relevant details so we can help resolve the issue.

Refund processing

Once a refund is approved, it will be issued to the original payment method where possible. The time it takes for the funds to appear can vary depending on your bank or payment provider.

Consumer rights

Nothing in this policy is intended to exclude or limit any rights or remedies you may have under applicable consumer law.

Questions

If you have questions about a return or refund, please contact us through our Contact Us page.